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Helpful Information with your Luxury Cruise

Now that you have booked your Seabourn or Cunard cruise you may have a few questions before you go including check in and life on board. We have put together a helpful guide on frequently asked questions to make your cruise experience hassle free. 

Cruise Personaliser

Once your booking has been confirmed, please register yourself with your cruise line. You will need your name, personal details, and cruise reference to set up an account.
 
Managing your booking is simple: log onto your cruise line's personaliser and explore the wide range of personalised options to enhance your cruising experience. Your cruise itinerary will be broken down very clearly and you will have access to shore excursion options, as well as various activities and services on board. It is highly recommended to book any tours directly through your cruise line, as this ensures that you aren't left behind. Checking your cruise personaliser regularly will allow you to take advantage of the discounts made available pre-departure to secure the best deals and allow you to familiarize yourself with the ship and its experiences. 
 
 
Links to each cruise lines personaliser:
 
Cunard - My Account 
Seabourn - Manage My Booking 

Before You Go Checklist

  • Ensure your details are up to date by logging into your cruise personaliser.
  • Complete your online check-in and make note of your allocated embarkation time.
  • Print boarding passes and luggage tags, and download a copy of your boarding pass to your smartphone.
  • Ensure you have comprehensive travel insurance in place with Cruise Cover, as well as proof of policy.
  • Brush up on your destination requirements including ESTA (Visa waiver - required for entry to the USA), and ETA (Visa waiver - required for entry to Canada). ** Please see our dedicated Passports, Visa’s and FCO advice page for further detail**
  • Pre-book your at-sea speciality dining, spa services, activities, and shore excursions.
  • Make the note of the applicable 'Dress Code' and pack accordingly.

Dress Codes

Cunard Dress Code

Formal/Gala Evenings 
   
The dress code is encouraged but not enforced. Suggestions include:
Men – Tuxedos to formal suit and shirt with tie
Women – Floor-length dresses, ballgowns or cocktail dresses.

Seabourn Dress Code

Day Attire:
‘Resort-style attire’:
Men and Women- Slacks, jeans and shorts are accepted throughout the ship. Swimwear, activewear and cover-ups are reserved for poolside decks or fitness centres and spa.
 
Evening Attire (after 6 pm): 
‘Elegant Casual’ 
Men: Slacks, collared dress shirt or sweater. Jackets are encouraged but optional.
Women: Slacks/elegant jeans or skirts blouses, dresses, or pantsuits.
 
Formal (In the Restaurant):
Men: Suit, Tuxedo or slacks and jacket are required. 
Ladies: Evening gown or cocktail dress. 
Any other venue is ‘Elegant Casual’. Jeans are not accepted in any dining venue after 6 pm on formal dining evenings.

Cruise Pier Bag Storage

If you require to store your bag after your cruise to explore Vancouver before travelling to the airport you can do it at the Cruise Pier (Canada Place):

Baggage Storage

We highly recommend booking a space in advanced as spaces are quickly booked up during busy periods. Storage lockers opened from 8am - 5pm on cruise sailing days. 

If you have any few questions, our customer service team will be happy to help. 

Email: customerservices@mycanadatrips.co.uk

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