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Home/Useful Information/Rocky Mountaineer Helpful Information

Rocky Mountaineer Helpful Information

Now you have booked your Rocky Mountaineer you may have a few last minute questions before you go. We have put together a collection of frequently asked questions including pre-departure information and what to expect on board. 

Before you depart you will need to visit the Rocky Mountaineer Guest Portal, here you will need to ensure you supply an in-travel contact, emergency contact, and your flight details. It is also important to ensure you have a comprehensive travel policy in place.

Important Information:

Guest Portal 

Rocky Mountaineer Pre Travel 

Rocky Mountaineer Packing Tips 

Entry Requirments

When travelling to Canada  you will require an ETA  please see our Passports, Visas, and FCO advice section for further detail and helpful tips.

Mobility and Accessibility

Rocky Mountaineer cars feature hydraulic lifts to assist those with mobility issues, if you require assistance, please ensure that have completed the Mobility Requirements form below and advise us at least 60 days prior to departure to enable allocation to an appropriate transfer vehicle, accessible bathroom, and accommodation.

Travellers able to transfer from wheelchair to seat can be accommodated in both GoldLeaf and SilverLeaf. 
For those who require full-time wheelchair use wheelchairs need to be 23 inches or less and will be accommodated with tie-downs, this is only available in SilverLeaf due to spacing issues.

More Information on Accessiblity on Rocky Mountaineer's Website:

Mobility & Accessibility

Mobility Requirements Form

Check-In Proccess: 

  • Please ensure you have confirmed your details through the Guest Portal within 72 hours of departure.
  • Visit your preferred Guest Centre with your government-issued ID  the evening before departure for luggage tag and boarding pass collection during the specified time period.

Upon check-in your documentation will detail your allocated seat and coach for your Rocky Mountaineer journey, it will also detail your accommodation for Kamloops or Whistler & Quesnel (itinerary dependant). Seats, coach location, accommodation and first or second dining times are unable to be requested.

Please note that your luggage will travel via coach to your intended destination it is important that your luggage is clearly labelled with your personal details:

Full name, phone number and return address as well as the mandatory Rocky Mountaineer-issued luggage tag. We recommend taking a small travel bag with you on board the train with your essentials such as medication and valuables. 

Rocky Mountaneer Luggage Advice: 

Luggage Information 

Hosts
While meandering your way through the Rocky Mountains you will be attended by the friendly onboard hosts, there to guide you through the breathtaking scenery of your journey with fun facts, stories, and helpful hints. Please note your onboard host gratuity is not included in your fare it is gently encouraged to show your appreciation for good service by tipping your host. 
 
Dining
You will be served breakfast, lunch, snacks, and alcoholic as well as non-alcoholic beverages every day that you are on board – essentially the Rocky Mountaineer is an all-inclusive experience. Please note that your evening meal is not supplied, however, we find in many cases eating all day ensures that you roll off the train satisfied. Please make us aware of any dietary requirements, allergies, or preferences so that we can have them accommodated.
 
Each day there will be 1st and 2nd sitting for breakfast in lunch, this is switched the next day. Both meals feature 3 courses and where possible the produce is thoughtfully and locally sourced, for example, you may find yourself dining on Fraser Valley chicken whilst ambling through its namesake’s valley, complimented by of course with world-class Okanagan wine. 
 
WIFI
There is no WIFI available on board and much of the journey is not covered by network service. Make sure to tell your loved ones that you will be uncontactable until you reach your urban destination, then settle in to enjoy the scenery, service, and company distraction-free.
 
Smoking 
All smoking is prohibited on board including the viewing platforms and bathrooms, this includes vapes, cigarettes, cigars, e-cigarettes, and otherwise. 

Our team of experts is on hand to help tailor-make your Canada holiday

Canada Expert GillianGillian
Canada Expert SeanSean
Canada Expert VickiVicki

Speak to one of our experts on 0800 021 7732

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