CanaDream Motorhome Useful Information

All drivers must present: 

• A valid driver’s licence, valid until at least one day after your return date 
• International guests: A valid passport 

Yes, especially during peak travel months (June–September) and in popular provinces like Alberta and British Columbia. Many national and provincial parks book up months in advance. We can pre-book campsites for you in Alberta, British Columbia, Nova Scotia, Ontario, Quebec and some U.S. areas, depending on your itinerary. Booking ahead gives you peace of mind and lets you focus on enjoying the journey. 

You can book campsites with Parks Canada. Each destination goes on sale on different dates typically in January and February of the year of travel. Visit Parks Canada's website for the most up to date information on when the booking portal is live. 

Private campsites are also available, we recommend the following websites:

Go RVing

Koa

Campertunity

Harvest Hosts

We suggest bringing comfortable layers, walking shoes, a torch, insect repellent, and reusable water bottles. Kitchen and linen kits can be included in your package. Essentials like cutlery, bedding, and towels are usually provided, but check your booking confirmation to be sure. 

No special licence is needed. A full UK driving licence is accepted, and you must be over 21 or 25 depending on the RV rental company. It’s important to carry your physical licence (not just a photo or digital copy). 

You can choose your pick-up time during Online Check-in, which opens five days before your scheduled departure. CanaDream offers a range of pick-up slots from morning through late afternoon. Times vary by station and depend on demand for the day. 

Early Pick-Up (before 12:30): Available for a $75 fee. 

Standard Pick-Up (from 13:00 onwards): No additional charge. 

To get the best choice of pick-up slots, we recommend completing Online Check-in as early as possible within the 5-day window. Please note that pick-up times cannot be booked in advance outside of Online Check-in. Arriving on time for your selected slot helps ensure a smooth and efficient handover. 

Once Online Check-in is completed, the pick-up process typically takes around 15–20 minutes. By this stage, all essential steps like watching demo videos, signing documents, paying your deposit, and selecting optional extras should be done online — so the final steps are simply your self-guided vehicle tour and a damage inspection. 

Prefer a personal touch? CanaDream offers an optional One-to-One Personal Demonstration for $50, lasting 30–45 minutes. You can book this during Online Check-in or at the time of reservation. 

All CanaDream vehicles are thoroughly cleaned and fully prepared for your adventure. When you pick up your motorhome, it will come with: 

• Fully charged coach and chassis batteries 
• Full propane tanks 
• Empty waste tanks 
• A clean and sanitised interior 
• Your optional Convenience Kits placed inside (if pre-booked) 
• The team ensures your motorhome is “trip ready” so you can hit the road with confidence. 

Yes — but availability depends on the season and location: 

May 1 – September 30: Sunday pick-ups and drop-offs are available at all stations (except Edmonton), with normal times. 

October 1 – April 30: Sunday operations are by request only, and a $375 service fee may apply. 

Edmonton: Closed on Sundays year-round. 

CanaDream offer three different packages which effects the security deposit cost. 

Liablity Zero - Reduces the Guest liability to $0.
Windshield/Tire protection is included (Covers windshield/tire replacement but not call-out charges).
The incident must be reported to CanaDream RV within 24 hours, otherwise the cover will not be accepted.

Liablity Reduction- Reduces the Guest liability to $1,000.
On return of the RV, in the condition it was picked up in, the security deposit will be refunded.
The incident must be reported to CanaDream RV within 24 hours, otherwise the coverage will not be accepted. 

Standard Liablity -CanaDream requires a security deposit of up to $3,000 to be paid at pick up. 
On return of the RV, in the condition it was picked up in, the security deposit will be refunded.
The deposit must be paid by credit card and will be refunded to the same card used at pick-up. Please check your My Canada Trips to see what liablity you have booked. 

No. CanaDream vehicles are not equipped with hitches, and towing is strictly prohibited. Attempting to tow will void your insurance coverage and may incur penalties. 

No. To ensure your safety and to protect the vehicle, roof access is prohibited. CanaDream does not install ladders on their motorhomes, and transporting items such as canoes or kayaks on the roof is not allowed. Accidents caused by rooftop storage are not covered by insurance. 

Luggage storage may be available on a case-by-case basis and is always subject to availability. Please note that some locations have very limited space, and during busy periods they may be unable to accommodate storage requests.

We recommend travelling with soft, foldable luggage, as this is much easier to store within the RV. Hard shell suitcases can be more difficult to stow, particularly in smaller vehicles. For one-way rentals, you will need to keep your luggage with them for the duration of their trip.

Yes. Canadian roads are wide and well-maintained. RVs come with automatic transmission, power steering, and often a rear-view camera. Take it slow at first and allow extra time for parking and turning, especially in cities or when reversing. 

Most campgrounds offer “hookups” for fresh water and electricity, and many have sanitary dump stations for emptying grey and black water tanks. It’s a simple process, and we’ll show you how everything works before you set off. Don’t worry—most first-timers are confident after the first night or two! 

Although some vehicles are equipped with awnings, they have been disabled for guest use to avoid costly accidental damage. Awnings are one of the most frequently damaged items on RVs, and repairs are expensive — for this reason, CanaDream has chosen not to make them available. 

Yes, usage depends on the season: 

• May 1 – September 30: $3.50 CAD per hour 
• October 1 – April 30: Free of charge 

Our Gold package includes the “Peace of Mind” service with towing, fuel delivery, lost key replacement, and more. Support numbers are provided in your welcome pack. You’re never far from help, and we’re only a phone call away. 

CanaDream offers 24/7 toll-free roadside assistance in the event of a breakdown or accident. Trained technicians will help troubleshoot your issue and get you back on the road safely. 

Your package includes either 500km or 1,000km depending on the level you book. You can pre-pay for additional mileage or pay for any overage locally at the depot. Most travellers average around 150–250km per day. 

Canada uses kilometres, not miles. Speed limits are clearly marked, and seatbelts are mandatory for all passengers. Watch out for wildlife, especially at dawn and dusk. If you’re driving through mountainous areas, take it slow and use lower gears on steep descents.

Yes — but only from May 15 to September 14. Travel outside of these dates is prohibited due to hazardous conditions. Please note that: 

• The Dempster Highway is remote and can be rough 
• Mobile phone coverage is limited 
• You must be well-prepared for emergencies

Yes, a Northern Surcharge of $500 CAD applies for trips that include: 

Yukon, Northwest Territories, Nunavut 
Newfoundland and Labrador 
Remote areas in northern Quebec or Alberta 
Any roads north of Fort St. John or Kitwanga, BC 

If you plan to travel in these areas, you must obtain permission at the time of booking. Unauthorised travel voids your insurance and will incur a $900 penalty. 

Some RV rental companies offer “winterised” vehicles with insulated water tanks and extra heating, but many depots close or restrict travel from October to April. We’ll advise you on safe routes and seasonal availability. 

Yes — you can take a CanaDream RV on most Canadian ferries, but you must comply with local ferry regulations. Please be aware: 

Many ferries prohibit propane tanks over 65 litres 
Maxi Motorhomes (MHA) often exceed this size and may not be accepted 
Consider choosing a Midi Motorhome (MHB), Super Van Camper (SVC), or Deluxe Van Camper (DVC) if you plan to use ferries 

Unless you’ve booked the “Drop & Go” service (included in Gold), you’ll need to: 

• Empty the waste tanks 
• Remove all rubbish 
• Tidy the inside of the RV 
• Refill the fuel and propane (if applicable) 

Return times vary by depot but are usually before 11am. Check your agreement to avoid late fees. 

Late returns can incur additional daily rental charges. If there’s damage, your insurance will determine whether you're liable. Always report any incidents to the rental company as soon as they occur. 

You will select a drop-off time slot during Online Check-in. Standard drop-off times are between 8:00 and 10:00 AM. Later return slots may be available for an extra fee. To avoid late fees, you must return the motorhome within your scheduled hour. 

As long as the motorhome is returned clean, undamaged, and with all kits accounted for, the return process takes approximately 30 minutes. 

Yes — unless you’ve purchased the Platinum Package, you are responsible for emptying both the grey and black water tanks at a proper dump station. If the RV is returned with full tanks, a $100 fee applies. 

You need to return the vehicle with at least the same fuel level as you received it (usually a minimum of ¼ tank). If the fuel level is lower, you will be charged a refuelling fee. Propane tanks may be returned empty, and no refunds are given for unused fuel. 

You should: 

• Sweep the floors 
• Empty and wipe down the fridge 
• Wipe down the stovetop and surfaces 

If the vehicle is excessively dirty, a cleaning fee of $100 per hour may apply.