Motorhome Pick-up FAQs

It is strongly recommended that you pick up your vehicle the day AFTER arrival in Canada. 

 

When can we pick-up the vehicle?

The pick-up time of our vehicles is between 13:00 and 16:00 from Monday to Saturday. Please call the station on the morning of your pick-up to schedule your pick-up appointment. Toll-free numbers will be provided.

Before you pick up your vehicle, we need to ensure it has been cleaned thoroughly and checked mechanically. Arriving at a station without a prior appointment may result in delays, so please try to phone ahead so we can ensure things go as smoothly as possible.

You can also call to arrange transportation to the station from airport or airport area hotels. We would like to make your experience as pleasant and efficient as possible but do require your co-operation!

 

How long will a pick-up process take?

From the time you arrive until you leave our station, it may take anywhere from 1 to 2 hours. Please count on approximately ½ hour for the paper work. The personalized vehicle instruction may take anywhere between ½ to 1 hour.

Allocating this amount of time ensures that all your questions can be clearly answered and that you are fully aware of how to operate your vehicle before you leave on your trip.

 

In what condition will I receive my vehicle?

We guarantee that all our units will be “ready to go” when you receive them. They will be thoroughly cleaned, with fully charged batteries, full tanks of propane, and empty holding tanks. If you have chosen to include our convenience kit option, we will ensure that they are complete and that they have been placed in your vehicle.

 

We would like to pick-up or drop-off on a Sunday. Is this possible?

Yes. From May 1 to September 30, CanaDream is open on Sundays and our normal pick-up and drop-off times apply. From October 1 to April 30, we are open on Sundays on request only and a fee of $375.00 per occurrence may apply. Our Edmonton location is closed on Sundays year round.

 

What is the security deposit at pick-up?

A refundable $750.00 ($1,500.00 for a driver between 21 to 24 years) security deposit will be processed on a credit card at the time of pick-up. This deposit MUST be made by credit card and will be refunded to the same card at drop off as long as the vehicle is returned in a clean and undamaged condition with all equipment and/or convenience kits returned. In addition, an open credit card imprint is taken with all rentals and it will be destroyed at the time of drop-off.

 

Are we permitted to tow anything?

Our vehicles are not equipped with a hitch and we do not allow any towing. Your insurance coverage with CanaDream will not cover any kind of accident if you are towing anything.

 

Can I put a canoe or other objects on the roof of the vehicle?

We do not allow the transportation of canoes or other objects on the roofs of our vehicles. To prevent accidents, we do not install ladders on our vehicles. There is no coverage for any type of accident as a result of transporting an object on the roof of the vehicle.

Motorhome Generic FAQs

What papers do I require for renting the vehicle?

We require a valid driver’s license (must be valid until at least the day after drop-off day) for all drivers. In addition, we require a passport for international guests or an ID card for our US guests.

Do I need an International Driver’s license?

No. However, for translation purposes, an International Driver’s license will ensure ease of use in Canada and the United States.

What type of gas mileage can I expect with my RV?

As numerous conditions affect gas mileage (wind, hills, speed, driving habits, etc.), fuel consumption will vary according to the conditions. As a rough “rule of thumb”, you could budget about 25 litres/100 kilometres.

What is the Minimum Rental Age?

You must be at least 21 years old to rent a motorhome and hold a valid driver’s licence issued by your own country. This licence must be valid until at least one day after you drop off your vehicle.

Can I leave my suitcase at the pick-up location?

Yes. As long as you are picking up and dropping off at the same location, you are welcome to unpack your suitcase in your motorhome and leave it at our rental location. We are happy to store your suitcase until you return. There is no charge for this service.

How many people can travel in each motorhome?

This depends on the vehicle type. Canadian transport regulations state that each person travelling must be wearing a seatbelt. The number of people able to travel in each motorhome is dependent upon the number of seatbelts provided.

Are there radios and CD players in each vehicle?

There is a dash radio/cd player in every motorhome. While many of our vehicles also have an MP3 outlet, we are unable to guarantee that the vehicle you receive will have this feature. We suggest that you bring an FM adaptor if you wish to play your portable mp3 player in your vehicle.

Are TV/DVD players available in each vehicle?

CanaDream does not offer any TV’s or DVD players in any of our Motorhomes. We recommend renting one of our iPads or using a similar device for your video pleasure. Some of our vehicles may have TVs installed in them however these are not for guest use.

What happens if I have a breakdown while travelling in the motorhome?

CanaDream provides you with 24-hour toll-free emergency assistance in the event of a breakdown or accident. One of our technicians will be available to provide you with advice and help.

May I smoke in the vehicle?

No. If cigarette smoke is detected in the unit at drop-off, a $500.00 defuming and sanitizing charge will be applied.

Do you have RVs which accommodate more than 6 people?

Our largest RVs are designed to accommodate up to 6 people. This is determined not by the number of sleeping places in the RV, but by the number of seatbelts. Under Canadian law, every person seated in the vehicle must be wearing a seat belt. The maximum number of seat belts in any of our vehicles is six.

Can I take the motorhome on a ferry in Canada?

Yes. Before boarding the ferry, you must comply with all regulations for the ferry you are travelling on. Please be aware that many ferries within Canada may refuse to carry motorhomes with a propane tank capacity of more than 65 litres. This is particularly true in the province of Quebec. Many of our Maxi Motorhomes (MHA) have been built for winter use and have propane tanks with a capacity of more than 65 litres. If you choose to travel in one of our MHA vehicles, we cannot guarantee that the vehicle you receive on the day of pick-up will have a propane tank smaller than 65 litres. If you are planning to travel on a ferry, please consider booking one of our Midi Motorhomes (MHB) as these vehicles are all equipped with propane tanks smaller than 65 litres. Our Deluxe Van Camper (DVC) and Super Van Camper (SVC) also have propane tanks which comply with ferry regulations.

Do you offer one-ways between your locations?

Yes, we are happy to offer one-ways between our locations, PLEASE ASK FOR DETAILS

What are the one-way fees?

We charge $940 as a drop fee for all one-ways, except where the one way fee has been included in your rental package.

We are planning to travel to the Yukon / Whitehorse. Are there any extra charges?

There is a surcharge $500.00 for rentals starting from Vancouver, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:

Alaska Highway north of Fort St. John, British Columbia

Cassiar Highway (#37) north of Kitwanga, British Columbia

Highway #35 north of Peace River, Alberta

Northwest Territories, Yukon, Nunavut, Newfoundland

Quebec & Labrador north and east of Sept-Iles

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the ‘No-Go’ areas of the Denali and Dalton Highways in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Customers who travel to these areas without permission will be subject to a $900.00 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

We are planning to travel to the Newfoundland. Are there any extra charges?

For travelling to Newfoundland, Labrador, and north and east of Sept-Iles, Quebec, the NORTHERN SURCHARGE is  $500. There is no coverage should you have an accident in the above areas if northern travel is not pre-authorized.

Is there an Additional Driver charge?

One driver is included in the rental cost. We charge $5.00 per night for the entire rental period per additional driver.There is no coverage should an unauthorized driver be involved in an accident.

If I want to travel to the US, is there an extra charge?

Yes, we charge $10.00 per night for those nights spent in the US. If you are not sure how many nights you will spend in the US or you are not sure if you will travel at all in the US, we give you the option to call us on our toll-free number  to advise us of the number of nights you will spend in the US. We will process the fee on your credit card. Please be aware, there is no coverage should you travel in the US without prior authorisation.

What are the charges for additional kilometres?

Additional kilometres over your paid allowance are charged at $0.37 per kilometre.

Can I take a CanaDream RV on the Dempster Highway in the Yukon/Northwest Territories?

Yes. We are happy for our Guests to travel on this road between 1 June and 31 August. Travel on the Dempster Highway in the Yukon is not permitted between 1 September and 31 May due to road conditions.

If my vehicle is equipped with an awning, can I use it?

The awnings on our vehicles have been installed at the factory prior to delivery to CanaDream and may be easily damaged with guest use. To avoid the possibility that guests will incur significant charges for repairs to these awnings, these have been disabled and are not available for guest use.

If my vehicle is equipped with a generator, can I use it?

Yes. Between 1 October and 30 April, generator use is free of charge. From 1 May to 31 October, Guests are welcome to use the generator by paying a surcharge of $11.00 NET ($15.00 RETAIL) for each night of their booking. There is a maximum charge of $150, plus tax, for generator use.

Motorhome Drop-off FAQs

What time do I need to return my vehicle?

Normal drop-off times are between 08:00 and 10:00. You do not need to book a time to drop-off your vehicle. Please ensure you are back at your drop-off location and all your possessions are removed from the vehicle no later than 10:00. If you have a late drop-off, this will be noted on your Rental Agreement and, in this instance, you may return your vehicle anytime before 15:00.

 

How long will the drop-off process take?

As long as the vehicle is returned in a clean, undamaged condition with all equipment and/or convenience kits returned (and holding tanks emptied), the drop-off takes approximately ½ hour.

 

Do I need to empty the holding tanks at the end of my trip?

Yes, both the gray and black water tanks must be emptied at an appropriate dump station before the unit is returned. If the vehicle is returned without being emptied, a $75.00 charge applies.

 

How much fuel do I need to return with the RV rental?

You will receive the vehicle with at least ¼ tank of fuel. You must return it with the fuel at the same level as pickup or you will be charged a fuel fee. Propane tanks may be returned empty. We do not offer a refund if the vehicle is returned with more fuel than at pickup.

 

How clean does the vehicle need to be when I return my rental vehicle?

Please sweep out the unit, ensure the fridge is empty with any spills wiped out, and that the stove is wiped down so it is free of grease. If you choose not to clean your unit, cleaning charges of $75.00/hour will apply.

 

Will I be charged if I drop my rental vehicle off late or pick it up early?

A late drop-off fee (latest 3pm) or early pick up (10 - 12 noon) of $375 will be applied if the vehicle is not returned on or before the drop-off time stated in your rental agreement. The maximum charge for late drop-off will not exceed $600.00 for each 24 hour period.

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